We are constantly working to keep our system running as smoothly as possible. Below are some of the most frequently asked questions about Yontoo. If you have tried a solution and continue to have problems, please contact our support team.
How do I uninstall Yontoo?
Uninstalling didn't work. Now what? Help!If you tried the steps above and are still having trouble uninstalling Yontoo, it is possible that your files have been altered or damaged in a way which is interfering with the normal uninstall process. In these cases, we recommend that you try running a software removal tool. The tool will repair broken files necessary to uninstall, and then automatically complete the uninstall process.
Download and run the removal tool here
What is Yontoo, and why do I need to install it?Yontoo is an exciting new development in Internet software. It is a browser add- on that creates virtual layers that can be edited to create the appearance of having made changes to the underlying website. Yontoo gives you the ability to personalize your web space. If you see a need for an application or tool over a website, then you are free to create!
Which web browsers does Yontoo work with?
Will Yontoo Apps work across any browser I use?Yes, because all of the edits and changes made to Yontoo are stored within our servers. All of your changes and edits will show up on any computer with Yontoo installed. Remember, Yontoo is only available for Firefox 3.5 and later versions, Internet Explorer 7 and later versions, and Google Chrome 9.0 and later versions.
How do I enable or disable Yontoo?To enable or disable from Internet Explorer: In the top menu, go to Tools > Manage Add-ons > Enable or Disable Add-ons and click Enable or Disable next to 'Yontoo'. The aforementioned steps will also automatically disable the 'Yontoo API'.
To enable or disable from Firefox: In the top menu, go to Tools > Add-ons. Select the Yontoo logo and then click Enable or Disable.
To enable or disable from Google Chrome: To enable or disable from Google Chrome: Go to the wrench icon in the upper right-hand corner > Tools > Extensions > Click ‘Enable’ or ‘Disable’ under ‘Yontoo’
"It doesn't work!"Yontoo is used by over 20 million people. We assure you, it DOES work. However, certain circumstances can necessitate an extra step or two. Let us know the problem you're having specifically, and we'll get you up and running!
When you send a support email to our team, please elaborate as much as possible:
Help us help you.
Ask the support teamIf you have not found the answer you are looking for, contact the Yontoo support team using the form on the right. We love hearing from you. We want our users to have the best experience possible while on the web, but need your help to make it better!
Have a suggestion? Need specific help? Got a killer idea for additional functionality? Let us know! We really are listening.